Category: Community Management

With a little reading online, you might think that running a successful online community—the kind that skyrockets customer retention and helps long-term sales—is the easiest…

There are hundreds of different user and community metrics you could monitor, and many different ways to do it. For this post, we’re going to…

In the digital age, we are obsessed with engagement. Metrics, stats, analyses, automated tools, business intelligence—everything is geared around quantifying how engaged is your audience…

The first thing to do is figure out what’s gone wrong. If your community is dwindling before your eyes, the hardest thing to do is patiently…

Life is good. Your community is enjoying bountiful and engaging discussions, you’re all growing as people and professionals, and there’s a tangible mutual respect that…

If you can establish some momentum with getting new members in, make them comfortable and engaged with the community (i.e. onboarding them), you’re setting yourself…

The reality is that if you’re a young community, it’s the community manager’s job to start most of the discussions—and it’s often a thankless and…

Censorship is a hot topic among online communities. It is your responsibility to step in against behaviors like hate speech and discrimination. At the same…