Category: Blog
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Custom Code Development – What Could Go Wrong?
We get asked about custom development quite a lot, and whenever able we recommend a couple of companies we know about. Unfortunately, not everyone listens to our recommendations and that can sometimes end with catastrophic results.
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The Difference Between Customer Service and Customer Support
Customer Service and Customer Support. Everyone knows these terms, but what is the difference between them? In everyday life, you probably don’t notice any difference. Both, at first glance, seem similar. Customer Service and Customer Support, both involve helping customers, using similar tools, like chat or tickets. They are critical to the customer experience delivered…
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Give Human-like Support for Your Online Products with a Community!
Great support can make or break your eCommerce store. Your online products may sell now, but what about when people need help? How? You can create a community around your products while you’re offering support.
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Remember Email?
Having an email is a necessity in the digitalized world of Today. An email is our virtual address and a vital part of our ID as much as our physical address – if not even more.
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Are You Using Upselling Techniques on Your eCommerce Store?
In retail, upselling is the key to growing the top-tier of your customer base. Whether your store is physical or digital makes no difference; eCommerce is commerce. The question is how will customers know you have a better option without an upgrade prompt? They won’t. But we’re here to help.
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Online Advertising – How to do it Right
When we say “advertisement“ or simply mention ads, we will usually receive two types of immediate reactions, depending on the target’s position.
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What is Digital Rights Management (DRM)?
In a world of not just eCommerce, but digital eCommerce, sometimes you need to protect your digital products. Some of us remember sharing music over Naptster. (Can you believe it was shut down twenty years ago?) The rights of digital product owners came in the form of DRM. What is Digital Rights Management and how…
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Are You Blogging About Your Online Products?
You have an eCommerce store and you’ve optimized your product pages. You have great images, reviews, and stellar copy. Are you blogging about your online products, too?
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Bad vs Good Customer Service
In the modern digital age, customer service is very important. We engage with brands and companies regularly, and not always things go as planned. We all can tell the difference between good and bad customer service.
