Category: Blog
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How to Increase Participation in Community Discussions
The reality is that if you’re a young community, it’s the community manager’s job to start most of the discussions—and it’s often a thankless and surprisingly tough one.
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How to Approach Censorship Within Your Online Community
Censorship is a hot topic among online communities. It is your responsibility to step in against behaviors like hate speech and discrimination. At the same time, passionate opinions and honest debate must be allowed to flourish—online communities are not autocracies.
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Customer Service Myths
Customers prefer the companies that provide better customer service. This trend is now being followed by a lot of businesses. This has led to misconceptions about customer service delivery. It’s sometimes difficult to differentiate between fact and myth. Some companies do their businesses believing widespread myths about customer service.
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How to Make Gamification WORK for Your Community
We’ve looked previously at why gamification is powerful for online community engagement—today we want to explore the practical steps you can take to make it work for your community.
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What is Gamification and How Can it Help Your Online Community?
Gamification is the brilliant process of adding gaming elements to regular tasks, to encourage participation. It’s also a great example of frequency illusion: once you notice it for the first time, you’ll start seeing gamification everywhere – especially online. We touched on this topic in the past, but it can’t be underestimated.
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Launching Your Community Site With PeepSo & Gecko Theme
Creating a community site with PeepSo bundle of plugins and Gecko Theme is mostly “plug-and-play” experience. However, the huge number of configuration options in both plugin and theme can be overwhelming at the start. Not to mention configuration that sometimes goes outside the WordPress environment.
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The Customer is Always Right… Right?
Is the Customer Always Right? You have heard the saying “The customer is always right.” The classic golden rule of customer service. Also, the most debated and misunderstood rule in the industry too.
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Using The Code Snippets In Website Development
During the site development, do you often find yourself thinking how cool it would be if this feature could be changed to fit my idea, or if this box could have a slightly different shadow, or a thousand different little “ifs”… It happens to me on a regular basis, and I’m sure you’ve been in…
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PeepSo Support – Q1 Report
As promised in my Annual Report published in January, I will continue with similar reports on a quarterly basis. In this report, I’ll tell you what has been going on in the support department recently. On top of that, I’ll show some recent statistics.
