Refund Policy

We offer 14-day money back guarantee on new product purchases. If for any reason you’d like to get a refund, please do contact us and open a billing ticket. We might ask you for a reason, in order to make our products and services better.

Not an unlimited free trial

One client is eligible only for one refund. If you were refunded once before, subsequent refund requests will not be granted.

Renewals are not refundable

Renewal payments are not eligible for refunds. Renewal charges can only be prevented by cancelling the subscription or contacting us before the renewal.

Renewal payment will be done using the payment medium we and/or our payment processor has on record. Please note that reissuing a credit card (including changing the card number) is generally not sufficient to prevent renewal charges.

If not cancelled properly, your subscription will automatically renew and you authorize us to collect the subscription amount for the renewal amount you explicitly agreed to upon making your purchase.

You can view, manage and cancel your subscriptions in your account. Whenever in doubt, please do contact our support and we can help you manage your subscriptions.

We send a courtesy reminder email prior to the renewal charge. If for any reason you don’t receive the reminder, it can’t be the reason to claim a refund. To ensure delivery, make sure to add the following emails to your “allow-list”:

• newsletter@peepso.com
• newsletter@peep.so
• support@peepso.com.

Other limitations

PeepSo Services such as Installation & Configuration, Custom Code Development, Mobile App Setup Service Fee and others which require manual labor by PeepSo staff are non-refundable under any circumstances.

Breach of any of PeepSo, inc. policies or agreements might lead to refund refusal.

Opening a dispute with payment processors (with or without prior contact with PeepSo, Inc. support) will result in resolving those disputes via their respective channels. At the same time your subscription(s) will be cancelled, license(s) voided and your account(s) on PeepSo.com and any other PeepSo, Inc. website associated with the disputed charges will be irrevocably terminated.

Refund processing

Refunds requests are processed by PeepSo billing team within 10 business days from the date refund request was sent via proper channel.

Sales and refunds are made in USD. We are not responsible for any differences in exchange rates between the time you purchased and the time you are refunded. Refunds can be processed exclusively back to the same payment method used.

For refunds to be processed you need to completely delete any and all PeepSo, Inc. software from your website and other storage services or devices.

Once refunded, your license will be disabled and purchased products won’t work. You’ll also no longer have access to downloads, updates or technical support.

By making a purchase in our online store at PeepSo.com, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions.

This policy is subject to change at any time, without prior notice. You are responsible for reviewing this policy on a regular basis.