Category: Community Management
Guidelines, advice and shared experience in managing online communities
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How to Conduct Community Member Interviews
When it comes to community management, finding your purpose, or increasing value for your members, we often talk about interviewing members. These interviews are such…
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Are You a First or Last Resort Community? And Does it Matter?
While most brand communities would say they exist “To help our customers”, or potential customers, they probably fall into one of two camps: first resort…
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How to Improve Retention After Onboarding Is Complete
We talked previously about how to onboard and integrate new members into your community. The main focus was on making them comfortable:
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The Most Common Mistakes in Online Community Development
Developing your online community takes a lot of hard work. You’ll make mistakes and learn lessons, but hopefully have a blast bringing it all together…
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Product Communities VS Support Communities—What’s the Difference?
At first glance, it’s natural to believe that there is no difference between support and product communities—after all, aren’t all communities built around product discussions…
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Changing Your Community’s Purpose or Direction—Without Losing Your Members?
We’ve written before about how to identify and define your community’s purpose—but what if you decide to change course or head in a new direction?
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How User-Generated Content Can Help Grow Your Community
Handled correctly, user-generated content is one of the holy grails of online communities. With the community manager putting out fires almost 24-7, imagine having your…
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Understanding the “90-9-1″ Rule and How to Optimize It
It is generally accepted that there are 3 categories of users within online communities: The 1%—Extremely active users who contribute the vast majority of content,…
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The Benefits and Drawbacks of Closed Online Communities
On the surface, having a closed online community might seem the obvious route. You get to vet and filter new members and don’t have to…