Category: Blog
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Product Communities VS Support Communities—What’s the Difference?
At first glance, it’s natural to believe that there is no difference between support and product communities—after all, aren’t all communities built around product discussions and supporting members? The distinction is a subtle one: while service communities are about creating a great place to be, product communities are more about creating a great resource for…
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Installation & Configuration Service
Here at PeepSo we always strive to provide the best service and experience to our users, and I am happy to announce this significant improvement to the spectrum of our services. When you purchase any PeepSo bundle, you will now be able to select the Installation & Configuration Service.
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PeepSo Support – Q3 Report
Here is my next quarterly report on PeepSo support. As always, I hope it brings you closer to what we do.
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Changing Your Community’s Purpose or Direction—Without Losing Your Members?
We’ve written before about how to identify and define your community’s purpose—but what if you decide to change course or head in a new direction?
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How User-Generated Content Can Help Grow Your Community
Handled correctly, user-generated content is one of the holy grails of online communities. With the community manager putting out fires almost 24-7, imagine having your extremely qualified, expert members creating posts and content on their own, and generating huge engagement in the process? The strategy can be hugely powerful and has worked for major brands…
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Understanding the “90-9-1″ Rule and How to Optimize It
It is generally accepted that there are 3 categories of users within online communities: The 1%—Extremely active users who contribute the vast majority of content, answers, and activity. The 9%—All other casual or occasional contributors. The 90%—The ‘lurkers’ who only consume content (or don’t log in at all) and never contribute directly.
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The Benefits and Drawbacks of Closed Online Communities
On the surface, having a closed online community might seem the obvious route. You get to vet and filter new members and don’t have to deal with trolls and Karens slamming your content every day. However, there are serious risks associated with growth and sustainability of closed groups, so we encourage you to weigh up…
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Website Migration To A New Server
If you want to provide the best possible website experience for your users in a world of fluctuating technology, you always need to be one step ahead of it.
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Monetizing Your Community Without Selling Your Soul
Like most business ventures, the answer to generating profit from your community doesn’t lie in some lazy hack. It’s easy to start spamming your community with ads, merch, and membership fees…but it needs to be handled professionally. Do it wrong, and you might not have a community left to monetize.
