Awedesk

In today’s competitive business landscape, the quality of customer support can make or break a company. Exceptional customer service not only fosters loyalty but also drives word-of-mouth referrals, increases customer retention, and boosts overall satisfaction. On the other hand, poor customer support experiences can lead to frustration, negative reviews, and lost business.

At the beginning of 2023, we reached our breaking point. Frustrated with the quality and pricing of existing customer contact and support tools, we faced a difficult decision: either shell out $15,000 per year for solutions like Zendesk and HelpScout or settle for cheaper, half-baked alternatives that required extensive development time to function properly.

Thus, Almighty Support was born. We created this solution to address all our pain points, and officially launched it less than a year ago. However, as we looked ahead to our short and long-term goals, we realized that the name “Almighty Support,” while powerful, was perhaps a bit too lengthy for today’s fast-paced world. So, we embarked on a rebranding journey and emerged with something truly awesome…

Awedesk

Inspired by the word “awesome” and combined with the ever-popular “desk,” we created Awedesk.com. Short, memorable, and straight to the point. We seamlessly transitioned from Almighty Support, ensuring all existing licenses remained fully functional. Rest assured, we’ve got you covered.

Our continuous development efforts have taken Awedesk from good to exceptional. We have no intention of slowing down. In fact, we’ve added a plethora of features and integrations with WooCommerce, Easy Digital Downloads (EDD), and Slack. But that’s not all – we’ve also released a…

Native Mobile App

Yes, you heard that right. Our native mobile app is now available on the AppStore. Thanks to Awedesk’s foundation built on RestAPI and client-side rendering (CSR), we developed the app in just about six weeks – a remarkable feat considering we were also learning mobile app development along the way. Our app is designed to work seamlessly with any website using Awedesk and already includes nearly all Awedesk features.

Our App already has pretty much all of the Awedesk features

SaaS – coming soon

But we’re not stopping there. We are excited to announce the upcoming release of a SaaS version of Awedesk. And here’s the best part – there will be no pricing based on the number of agents you have. We despise that pricing model because it punishes success and growth. While we haven’t finalized the pricing model for the SaaS version yet, we can guarantee it will be fair.

Stay tuned for more updates as we continue to revolutionize the world of customer support with Awedesk. Your success is our priority, and we’re committed to providing you with the best tools to achieve it.

Revolutionize Your Support with Awedesk

Are you ready to streamline your customer support? Awedesk offers a comprehensive, intuitive platform designed to elevate your support operations. Here’s a look at some of its standout features:

Single View Application – Experience a seamless, responsive user interface that dynamically updates content without full page reloads, ensuring a smooth performance.

Departments and Multi-Inbox – Organize your support with specialized teams and manage emails from multiple sources in one place for improved efficiency and collaboration.

Simple Contact Form and Tickets on Behalf – Facilitate easy customer inquiries and allow agents to create tickets on behalf of clients, ensuring all issues are tracked and resolved promptly.

Cost-Effective and Mobile Friendly – With a subscription model that scales with your team, Awedesk is budget-friendly. Plus, its mobile app ensures your agents can handle issues on the go.

Role-Based Access and Department Management – Assign roles to optimize workflow and create multiple departments to ensure tickets are handled by dedicated experts, reducing confusion and enhancing service quality.

Integrations – Enhance your support with integrations like WooCommerce and EDD, providing comprehensive client insights and streamlined processes.

Automated Tasks and GDPR Compliance – Keep your support system organized with automated ticket management and ensure GDPR compliance with advanced privacy settings.

Developer Friendly

Awedesk is customizable, integrable, and built with top-tier engineering practices, offering a reliable and efficient support solution. Need to customize it yourself? Not a problem. Want us to do it for you? Sure. We are open to suggestions.

Brought to you by Eric Tracz

I’m a Digital Nomad currently living in Manila, The Philippines. Co-Founder and CEO of PeepSo.com. First time WordCamp Speaker at WordCamp Kuala Lumpur 2017, WordCamp Singapore 2019 and hoping to speak more soon. I started my journey with open source nearly a decade ago as a simple support guy. Joomla! was my first encounter with the world of Open Source. After that period of my life got phased out I fell in love with WordPress and never left. I have been both lucky and at the same time I worked my ass off to get to where I am right now. Free time, if I have any, is usually spent with my wife and / or travel around South-East Asia. Even when I’m supposed to be on a little vacation, not a day goes by when I don’t check up on PeepSo. So far visited or lived in: Hungary, Czech Republic, Slovakia, Indonesia, Malaysia, Singapore, Hungary, Vietnam, Cambodia, Laos, Thailand, China, Japan, Maldives, Sri Lanka, Myanmar, Norway, Germany, Scotland, England and more… Whenever possible, I jump on my Ducati Monster and just ride.